For clinics, med spas, salons, and real estate teams that receive 100+ inbound calls a month. Built by a former PwC operations specialist.
20 minutes. No deck. A recovery figure for your specific business — whether or not we work together.
AI disclosure on every call. Human escalation rules for sensitive questions. GDPR-conscious data handling.
These are screening assumptions for the audit conversation, not a promise of outcome. Your baseline is calculated from your own call volume, booking value, and conversion rate.
Most owners can quote revenue, staff costs, and ad spend. Fewer can quote the value of the calls that never reached a person.
A patient researches at 9pm and calls the next morning. Your team is already on a procedure. The call hits voicemail. They book elsewhere by lunch.
Your top broker is at a showing. The qualified buyer rings the office line and waits. By the time anyone calls back, they've moved on.
Calls come in on weekends. Your team isn't there. By Monday's standup, the inquiry is forgotten and the booking window has closed.
You've never had a real number on what after-hours or overflow calls cost you. You can't fix what you don't measure.
One AI voice agent, one missed-call recovery layer, one monthly written report. Three to six weeks from kickoff to live.
A clear, branded voice that answers the calls your team cannot take — at 7 pm, on a Sunday, during a procedure. It books consultations into your existing calendar, qualifies the lead with five scripted questions, and routes anything sensitive to a human.
The 9 pm phone call about lip filler. The Sunday inquiry about a viewing. The Friday-evening question about an MRI. Every call that would have hit voicemail is captured, logged, and either booked or queued for next-day callback.
When a caller hangs up before anyone answers, a fast auto-SMS catches them before they call a competitor. It is simple, measurable, and usually the cheapest leak to plug first.
Six numbers, sent to you on the first business day of every month, in plain language. Calls captured. Inquiries booked. Recovered revenue (estimated). Average response time. Conversion rate. Channel split. The same cadence as a month-end close — because that's how you measure whether this is working.
Six years at PwC auditing mid-market operations, then PE and fintech ops. Before we build anything, you get a written estimate of what missed calls may be costing you — in your currency. Then we decide whether a build makes commercial sense.
Six years at PwC auditing mid-market operations. Then PE, hedge fund, and fintech ops. I bring that discipline to your phone line — measure the leak, plug the leak, report the result. No agency boilerplate, no hand-off to junior staff.
Five things customised per client — services, hours, staff, FAQ, voice tone. Nothing else. Monthly written report on the same cadence as a finance close. Predictable KPIs, no surprise scope, no agency drift.
We build on what you already pay for — GoHighLevel, Calendly, Twilio, Google Workspace. No proprietary dashboards, no vendor lock-in, no tool tax.
The clock doesn't start until the agent passes its handover review. We work with practices doing 100+ inbound calls a month, so we can mean this — and we'd rather extend setup than rush a deployment that won't perform.
The same four-step path for every engagement: baseline, build, handover, report. No open-ended agency work.
Free 20-minute call. We estimate what is hitting voicemail, check call volume, and confirm whether the economics work. Below 100 calls/month, we say so and point you to the playbook instead.
Week one: written plan with the exact tools, timeline, and deliverables. We customise services, hours, staff routing, FAQ, and voice tone. You approve the operating rules before build starts.
Weeks two through four: we build the agent on Vapi or Retell, wire it into your CRM and calendar, and test against realistic call scenarios. You see demos before anything reaches customers.
Weeks five and six: we tune against live KPIs, train your team, and hand off a one-page operating playbook. From month two: a monthly written report on the same cadence as a finance close.
Voice AI agents that answer the calls your team misses — at 7 pm, on a Sunday, during a treatment. Books appointments, captures leads, forwards emergencies.
A fast auto-SMS that catches the lead before they call a competitor. Usually the first recovery loop to install.
Lead forms wired to your CRM the second they submit, not at the end of the week. Plus the three form questions that double qualification.
A post-visit SMS → Google review → new-customer flywheel. Explains why review velocity matters more than review count in local search.
Self-serve scheduling plus two reminder touches that reduce avoidable no-shows. Works on Calendly, GHL, or native tools.
Five emails plus three SMS messages for non-buyers over 45 days. Includes reusable copy and timing logic.
How to win back customers who have not booked in 90 days — without defaulting to a discount. One campaign, one list, one weekend of setup.
Three modeled pilots built from industry benchmarks and the screening math we use on audit calls. These are examples, not testimonials.
Voice agent + missed-call SMS recovery + monthly KPI report. Inquiries that previously hit voicemail at 7 pm become next-day consultation opportunities. Model assumes a single-location clinic with known average booking value.
Voice agent answers the listing-inquiry call your top broker misses during a showing. It qualifies the lead with five questions, books a viewing into the team calendar, and sends an SMS confirmation.
Two-location med spa with 200+ inbound calls/month. Voice agent handles the after-hours and overflow load, while missed-call SMS catches hangups. Same staff, same calendar, clearer measurement.
Modeled examples from benchmark assumptions, not anonymised testimonials. Real results depend on call volume, offer, staff follow-up, and booking economics.
The change is not just 24/7 answering. It is a measurable operating loop for calls, callbacks, and booked demand.
We only take a small number of concurrent builds, because every agent needs real operating rules, test calls, and handover. Capacity is confirmed on the audit call.
Schedule a 20-minute operations reviewMost owners don't know how many calls they're losing outside business hours. The ones who measure it find the leak.
Free reference. The full playbook has the setup logic, tools, templates, and example math — designed so you can pressure-test the idea before a call.
A simple worksheet turns missed calls into a monthly recovery range. The playbook shows the voice-agent setup and the assumptions to check before you automate.
Read in the playbook →Missed-call SMS recovery is often the highest-leverage first automation because it does not need a full voice agent to start producing signal.
Read in the playbook →The playbook gives you the patterns. The audit call gives you the number. We pull your actual call volume, walk through the leak math live, and tell you whether you're a fit — usually inside 18 minutes.
Book the 20-min call →Twenty minutes. We map your inbound volume against your booking conversion rate and identify what's recoverable. You leave with a recovery figure for your specific business — whether or not we work together.
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Local service businesses receiving 100+ inbound calls per month — typically clinics, med spas, salons, and real estate teams. Below that volume, the maths usually doesn't work and we'll tell you so on the audit call. If you're pre-revenue or pre-volume, the free playbook is a better starting point than a call with us.
Clear, branded, and intentionally bounded. We build on Vapi or Retell with voices tuned to your brand tone. The agent introduces itself as AI on every call because callers deserve to know. Operational scope only: booking, FAQs, callbacks. No medical, legal, financial, or tax advice — those route to a human.
Quoted on the audit call once we've checked your call volume. One fixed setup fee for the build (3–6 weeks), one monthly retainer after that. No hourly billing, no scope creep — we customise five things and that's the whole agreement. If we can't justify the number with projected recovered revenue, we tell you on that same call.
We build on whatever you already pay for. GoHighLevel is fastest. HubSpot, Pipedrive, Calendly, Twilio, Aesthetic Record, Booksy, Pabau, SimplePractice — all supported. No proprietary dashboards, no vendor lock-in. The voice agent and the SMS recovery layer plug into the number and calendar you already use.
Missed-call SMS recovery is usually the first signal because it is simple to measure. Voice-agent capture takes longer because the script, routing, and human handoff rules need tuning. On the audit call we agree the baseline and the first-month success metric before you sign, so the work is judged against your actual call volume rather than a generic promise.
Your team operates the system. We hand off a one-page operating playbook, video walkthroughs, and a month of email support. Ongoing optimisation is optional; the goal is that your team understands the routing rules, escalation paths, and monthly KPIs without depending on us for every change.